• Order before 1pm on Friday the 21st to receive your items by Christmas
  • Order before 1pm on Friday the 21st to receive your items by Christmas
  • Order before 1pm on Friday the 21st to receive your items by Christmas
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FAQ

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Returns
Orders
Care
Shipping

What is your returns policy?

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Earrings are not eligible for returns for hygienic reasons. To complete your return, we require a receipt or proof of purchase.

How do I return an item?

To return your product, please mail it to: 267 Dorset Avenue, Chelmsford, Essex CM2 8HB. If you are returning an unwanted item that is not deemed as faulty, you will be responsible for the cost of the return postage and will be refunded for the price of the item only. This does not include the original shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please refer to our full refund policy for more information.

Can I change my delivery address?

Yes, you can change your delivery address if you get in touch with us before your order is shipped. Send us an email with your order number and address details to info@maravilo.co.uk

Is VAT charged online?

Yes, VAT is included in the price listed on each product.

Where is your jewellery made?

All of our jewellery is ethically produced in and around the historic Grand Bazaar in Istanbul, Turkey, where craftsmen have been hand-making jewellery since the time of the Byzantines.

How do I know which ring size to buy?

You can get detailed instruction on determining your ring size by downloading the Ring size guide

What is the best way to care for my Maravilo jewellery?

A lot of hard work and devotion has been put in to crafting your jewellery so please handle your intricate piece with care. Silver will naturally oxidize over time and if exposed to substances such as perfume, hairspray, chlorine, sulphur and salty water it will occur a lot faster. We suggest polishing your jewellery regularly using a non-abrasive silver cloth to prevent tarnishing. We also recommend storing your jewellery in its box away from other metals and stones to prevent scratching.

What does finished with gold mean?

This refers to pieces of jewellery made from another material, clad with a thick layer of 18 or 14k gold. Our technique makes the jewellery virtually indistinguishable from gold and guarantees that the gold finish will not come off given proper care and use.

How will you send me my item?

We use a trackable courier service for deliveries within the UK and abroad. You will be supplied with a tracking number once the item is shipped.

What if want to ship outside of the UK?

We use a trackable courier service for all our deliveries. International deliveries can take 3-8 business days. Shipping costs are calculated at checkout and can depend on where you live. Import Duty and Tax, where applicable, are paid by the respective customer.

What is your returns policy?

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Earrings are not eligible for returns for hygienic reasons. To complete your return, we require a receipt or proof of purchase.

How do I return an item?

To return your product, please mail it to: 267 Dorset Avenue, Chelmsford, Essex CM2 8HB. If you are returning an unwanted item that is not deemed as faulty, you will be responsible for the cost of the return postage and will be refunded for the price of the item only. This does not include the original shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please refer to our full refund policy for more information.

Can I change my delivery address?

Yes, you can change your delivery address if you get in touch with us before your order is shipped. Send us an email with your order number and address details to info@maravilo.co.uk

Is VAT charged online?

Yes, VAT is included in the price listed on each product.

How do I know which ring size to buy?

You can get detailed instruction on determining your ring size by downloading the Ring size guide

Where is your jewellery made?

All of our jewellery is ethically produced in and around the historic Grand Bazaar in Istanbul, Turkey, where craftsmen have been hand-making jewellery since the time of the Byzantines.

What is the best way to care for my Maravilo jewellery?

A lot of hard work and devotion has been put in to crafting your jewellery so please handle your intricate piece with care. Silver will naturally oxidize over time and if exposed to substances such as perfume, hairspray, chlorine, sulphur and salty water it will occur a lot faster. We suggest polishing your jewellery regularly using a non-abrasive silver cloth to prevent tarnishing. We also recommend storing your jewellery in its box away from other metals and stones to prevent scratching.

What does finished with gold mean?

This refers to pieces of jewellery made from another material, clad with a thick layer of 18 or 14k gold. Our technique makes the jewellery virtually indistinguishable from gold and guarantees that the gold finish will not come off given proper care and use.

How will you send me my item?

We use a trackable courier service for deliveries within the UK and abroad. You will be supplied with a tracking number once the item is shipped.

What if want to ship outside of the UK?

We use a trackable courier service for all our deliveries. International deliveries can take 3-8 business days. Shipping costs are calculated at checkout and can depend on where you live. Import Duty and Tax, where applicable, are paid by the respective customer.